PRIVACY POLICY

Open Gate Consulting understand the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.

What personal information do we collect and hold?

We may collect the following types of personal information, (the term “personal information” in general terms, is any information that can be used to personally identify you):

name, mailing or street address, email address, telephone number, age or birth date, profession, occupation or job title;
details of the products or services you have purchased from us or which you have enquired about, any additional information necessary to deliver those products or services and to respond to your enquiries and also includes any communications between us and you such as telephone, email and online communications for quality and record keeping purposes;
any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence, through our representatives or otherwise;
any unsolicited information provided to us that we could have otherwise lawfully collected;
information you provide to us through any customer surveys or visits by our representatives from time to time;

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

If you use our Open Gate Consulting website (www.opengateconsulting.com.au) we may use cookies or other tracking technologies to collect information such as the pages you visit or the information you request.

How do we collect your personal information?

The Open Gate Consulting website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

through your access and use of our website or social media pages, or third-party project communication tools;
during conversations and meetings between you and our representatives; or
when you complete an application, provide a remittance, request a quote, project agreement or proposal.

In some cases, we may also collect your personal information through the use of cookies. When you access our website, we may send a “cookie” to your computer. This enables us to recognise your computer and greet you each time you visit our website without a request to register. It also enables us to keep track of products or services you view so that we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate, all to improve your experience.

If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

to provide products and services to you and to send communications requested by you;
to provide information or advice about existing and new products or services;
to assess and improve the performance and operation of the website;
to conduct business processing functions including providing personal information to contractors, service providers or other third parties;
for the administrative, marketing (including direct marketing), planning, and product or service development.
to provide your updated personal information to our contractors or service providers;
to provide feedback on any Human Resources related enquiries and future opportunities;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

To whom may we disclose your information?

We may disclose your personal information to:

our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, couriers, payment processors, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
any organisation for any authorised purpose with your express consent.
We may disclose personal information to our third-party suppliers and service providers located overseas for some of the purposes listed above.

Security

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed when no longer needed.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact us using the details set out below.

Please contact us at:

Open Gate Consulting

Level 13, Suite 1A, 465 Victoria Ave, Chatswood NSW 2067

Email: contact@opengateconsulting.com.au

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.

This privacy policy was last updated on 31st July, 2020.